“The email address you entered could not be found” is not the response anyone should receive when contacting the representative of a high-end watch company about an expensive watch that failed less than a year after purchase. But it was typical of the level of service I received from Parmigiani Fleurier USA. This is the story of my Tonda 1950 and the long wait to restore it to working order.
Over 18 years, Parmigiani Fleurier produced just five Bugatti watch models, and I have come to respect their engineering, design, and finishing. With the two companies going their separate ways, it is hard to imagine any other watch company doing justice to the Bugatti name.